Learning Services Manager (Part-time)

Lead Scotland

Mar 2022 - Present

• Promotion, development and maintenance of Lead Scotland’s formal and non-formal learning services
• Management responsibility for staff, posts and programmes
• Developing high quality staff and volunteer learning opportunities
• Participating in the development of new national, regional, and local project proposals
• Liaising with partners, funders, and markets across Scotland
• Submission of funding applications and budgets

 

Delivery Manager (Part-time)

Wood Mackenzie

Aug 2021 - Mar 2022

• Provide delivery supervision within the Application Operations teams.

• Working closely with the leadership of Application Operations and IT Services on the delivery of the IT Operations roadmap

• Driving sprint planning and retrospectives with Application Operation's three teams (approx. 5 engineers each) focused on Product and IT Transformation, Cloud Operations and Application Support

• Managing Scrum and Kanban boards in JIRA

• Providing efficient reporting on the team sprint and roadmap progress

• Promote and facilitate communication across parties involved in our projects, maintaining a sense of urgency in the group over the key objectives

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Operations Analyst (Part-time)

Wood Mackenzie

Aug 2021 - Mar 2022

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Operations Analyst

Wood Mackenzie

Mar 2021 - Aug 2021

Provides request management, incident triage, expert support, and investigation for all internal and client facing application incidents, including existing products and the LENS product landscape as part of a global support team

 

EMEA Market Analyst

Plexus Corp.

April 2019 - Mar 2021

Headed up researching industries, sectors, and customers to develop market expertise and support development of the Plexus strategy

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Project managed and led continuous improvement and change management projects for the EMEA Market Sector Team

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Acted as regional subject matter expert on the Plexus customer relationship management tool (Dynamics CRM), SharePoint and Power BI

 

Projects Business Lead

University of Edinburgh

Feb 2018 - Present​

Business Lead for multiple projects within the Service Excellence Transformation Programme

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Responsible for the standarisation and business transformation of: 

• Timetabling

• Programme Course Information Management

• Work and Study Away

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Business Analysis:

• Design and implementation of new processes and solutions (As-Is and To-Be process mapping)

• Gathering requirements

• Workshop facilitation

• Benefits realisation

• Performance measurement

• Embedding change within the organisation 

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Project Management:

• Timeline construction and maintenance

• Risk management

• Chairing Project Boards

• Developing and implementation of change communication strategies

• Application of Agile and Six Sigma principles

 

Timetabling Operations and Modelling Manager​

University of Edinburgh

Apr 2016 - Feb 2018

 

Responsible for the successful delivery of the University of Edinburgh's personalised student timetable service, other timetable information services and modelling. 

Provided leadership of a team that ensures the overall quality of all core teaching timetable data and student allocation. Delivered a wide-range of timetable models that influence, support and assist the University in key estate, curriculum and timetabling strategies.

 

Notable positions: 

• Timetable Modelling Advisor (Development of space and curriculum modelling methodologies and presentation of these across the UK University Sector) 

• Project Manager – Global Offline Timetabling 

• Business Lead – Service Excellence Project (Comprehensive Timetable Analysis) 

 

Ceilidh Demonstrator/Front of House Manager

edinburghceilidhs

Sept 2009 - May 2016​

 

• Customer service, ticket handling, complaints management and bar service

• Managing team/scheduling

• Professional dancer/demonstrator

• Cash handling, stock take, budgeting and purchase

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Timetabling Data Support Analyst

University of Edinburgh

Oct 2014 - Apr 2016

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• Produced reports and innovated methods of statistical analysis for Timetabling data 

• Informed and advised on University wide departmental policy and strategy 

• Upkeep of School Timetabling data and management of requests 

• Delivered Timetabling and Gatekeeper training (all users) and general support 

• Represented the University of Edinburgh through presentations and conferences across the Timetabling Sector

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Senior Clerical Assistant 

University of Edinburgh

Aug 2012 - Oct 2014

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• Customer service, dealing with student, staff and visitor enquires (face to face, e-mail and text) 

• Production of student documentation 

• Data entry and checking 

• Departmental website creation and maintenance 

• Wiki composition and maintenance 

• Developed and produced student publications and departmental advertising 

• Conducted qualitative analysis and produced case studies on online student discourse 

• Organised and facilitated student focus groups 

• Liaised with University Schools and Support Services 

• Involved in new service start-up and development 

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Porter

UoE Accommodation Services

May 2012 - Aug 2012

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• Manual Maintenance of Pollock Hall grounds and assisting guests

• Repeated role May to Sep 2007, 2008 and 2009

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Market researcher (Telephone Interviewer)

Ipsos Mori

Jan 2012 - Aug 2012

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• Conducted telephone market research surveys

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Resident Assistant

UoE Accommodation Services

Sept 2010 - May 2011

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• Handled pastoral and welfare issues of students within halls

• Arranged student events

• House office manning and administration duties

• Repeated role Sep 2009 – May 2010

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Site Superintendent

UoE Accommodation Services

Jun 2010 - Sept 2010

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• Responsible for the set up and management of key University sites

• Key distribution and office management 

• Check in/out and maintenance via the Kx Database

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Teaching Panel Review Member

Edinburgh University Students' Association

Jan 2010 - Feb 2010

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• One of four panel members who reviewed the teaching standards and quality of the Scottish Studies Department

• Interviewed students and staff both individually and as a panel

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Associate Trainer 

Student Partnership in Quality Scotland (SPARQS)

Aug 2008 - Jun 2009

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• Delivered Class Representation training to Scottish Further Education and Higher Education institutions

• Developed bespoke training

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